The Nigerian Senate has condemned in strong terms the unwholesome practices by telecoms operators, and urged the Nigerian Communications Commissions (NCC) to invoke appropriate provisions of the law to protect Nigerian consumers from such practices.
Senate President Bukola Saraki speaking in Abuja said unwholesome practices especially that which have to do with dropped calls in the country have cost Nigerians billions of Naira.
“This is unacceptable!” said the Senate President.
Although telecommunications operators have gradually become an integral part of the Nigerian economy and a tool in the social-economic life of Nigerians, millions of subscribers continue to complain about an increasing rate of dropped calls; voice quality problems; and not being able to control their bundle usages, which oftentimes leads to the phone companies automatically switching their services to pricier airtime options.
“In this regard, the Senate condemned the inefficiency of GSM Network Operators in Nigeria,” Saraki stated.
The Senate hitherto passed a motion on the increasing rate of dropped calls and other unwholesome practices by telecommunications network operators in Nigeria and urged the NCC to invoke the appropriate provisions of the law to protect telecoms consumers.
He also called on all relevant agencies of government to carry out a thorough investigation on the causes of dropped calls in order to improve the experience of Nigerian customers.
Meanwhile, the NCC had declared “state of emergency” on Quality of Service in the telecoms sector, and promised service improvement.