For the first time in seven years it began operations, MainOne services in West Africa were disrupted due to its submarine cable outage 3000KM offshore Portugal.
The incident occurred in the early hours of Sunday June 18th, 2017, TheNewsGuru learnt from the company’s website.
The outage, according to the Company, is the first of its kind in seven years since the infrastructure company came into operations.
Confirming the report, MainOne marketing communications lead, Mr Temi Osunrinde said the Company experienced fault on the submarine cable system, 3000KM offshore Portugal which has caused disruptions in service to its international connectivity customers in West Africa.
He said they have worked assiduously to ensure customers have reprieves, adding that they could restore full capacity within the next ten days.
“Supported by our cable maintenance arrangement with the Atlantic Cable Maintenance & Repair Agreement (ACMA), we immediately mobilized a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and effect repairs. The current estimated time for the repairs may be up to 14 days,” said Osunrinde.
“We said 14 days because that is the industry best practices, but full capacity could be restored within ten days. We are working round the clock to ensure customers get reprieve,” he further stated.
The Company said that whilst this is an event beyond their control in the ordinary and normal course of business, the management has in the interim, made available existing restoration capacity and have secured additional capacity to offer temporary relief to the customers, where feasible.
“We will continue to provide updates on the progress of the repair works as we assure our customers that all hands are on deck to fully restore all services and the MainOne quality that they have come to rely on,” Osunrinde concluded.