The Nigeria Postal Services (NIPOST) says it has automated its counter services for better service delivery and customers satisfaction.
Mrs Tayo Ajayi, the General Manager, Counter Services, told newsmen on Thursday in Abuja that the move was part of NIPOST restructuring and modernisation process.
According to Ajayi, the organisation is reforming its operations at the counter in order to meet up with global trends.
She said the counter being the first port of contact between NIPOST and its customers, had to be upgraded to meet global best practices.
“All we have now at the counters are technologically based; any acceptance at the counters must be automated so that the customer can track their items. That is what is obtainable worldwide and NIPOST must follow suit. That is why we have upgraded all counter and other services.
“We have to upgrade in order to survive in the competitive market. All our international and domestic items carry the track and trace value-added services. Customers can now track and trace their items with the registration numbers they are given at the counter.
“And using their cell phones or computers, customers can ascertain where their items are at every point,’’ she said.
Speaking on the automation project, the director said the NIPOST had computerised 1,500 counters out of the 3,000 counters across the federation.
“NIPOST has a vast infrastructure and being self-funded, it is not possible that we can automate all our operations at once. But we are taking it step by step.
“For NIPOST to be able to automate 1,500 counters out of 3,000 in the federation, I believe it is a success story for this administration. We are also training and retraining our staff so they can effectively do their jobs and give our customers joy and satisfaction,’’ Ajayi said.
TheNewsGuru reports that the modernisation and restructuring of NIPOST operations nationwide is part of the Postal Reform Plan to establish a low cost universal postal service that provides a solid communication medium and link nationwide.
